Technical Services

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You need stability when working in HxGN EAM, and when integrating to other applications. We can also provide custom configuration to meet your process needs.

Our team of technical consultants are certified and experienced in supporting HxGN EAM and the technical environment you need to be successful. We provide:

  • Asset inventory tracking
  • Unit traceability and configuration
  • Preventative maintenance, calibration and inspection scheduling
  • Tear down and repair tracking/scheduling
  • Consumer/owner tracking
  • Service history tracking
  • Call center support
  • Meter history tracking
  • Unit/component warranty tracking
  • Quality assurance
  • Mobility access
  • Lot and serial control and tracking
  • Inspection traceability
  • Service and rental contracts
  • Flexible rental/lease billing frequencies
  • Service priorities and escalations
  • Inventory management - warehouse, location and truck inventories
  • Reason/resolution analytics
  • Service work orders management
  • Tracking material, labor and travel costs
  • Automated service order billing based on contracts
  • Technician management - skills, certifications, territories
  • Technician/team scheduling
  • Inventory replenishment planning

Our team is certified by Infor to support your technical needs, whether simple Flex SQL business rules, or complex integration in support of your infrastructure.